What should I do if I receive a damaged product? And which products do not qualify for exchange/return? : Support Desk

What should I do if I receive a damaged product? And which products do not qualify for exchange/return? Print

Created by: Xenxo Support

Modified on: Wed, 9 Feb, 2022 at 11:45 AM

If you receive a damaged product, you have the right to request a replacement for the faulty product, within 15 days from the date of receiving the shipment, under the warranty which covers electronic components, materials, and manufacturing defects. We will replace it free of charge after mandatory verification.

Kindly check our shipping policy for more details: www.xenxo.pro/shipping-policy/

Xenxo is the author of this solution article.

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What should I do if I receive a damaged product? And which products do not qualify for exchange/return? Print

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